Privacy Policy

We are committed to safeguarding your personal information and ensuring your privacy is protected. This Privacy Policy outlines how we collect, use, and manage your personal data.

By engaging with Outreach Overseas, you agree to the terms of this Privacy Policy. Please review it periodically as it may be updated from time to time.

1. Who We Are

In this Privacy Policy, “Outreach Overseas,” “we,” “us,” or “our” refers to Outreach Overseas (Pty) Ltd, the data controller responsible for handling your information.

2. Information We Collect

We may collect the following personal information through our website or via direct communication:

• Full name, email address, contact details
  
• Gender, date of birth, nationality
  
• Emergency contact information
  
• Medical details and dietary requirements
  
• Travel insurance information
  
• Background checks (if applicable)
  
• Program preferences, travel dates, feedback, and testimonials
  

We also collect non-personal information through cookies to improve user experience and analytics. We do not collect or store payment details directly, as all online payments are handled by secure third-party providers.

3. How We Collect Your Information

You may provide personal information through:

• Application forms
  
• Contact or enquiry forms
  
• Newsletter sign-ups
  
• Your MyOutreach account (for uploading required documents)
  
• Email or social media interactions
  

4. How We Use Your Information

We may use your information to:

• Process your application and confirm your program placement
  
• Provide support and communicate before, during, and after your trip
  
• Share relevant information with our local in-country partners
  
• Send updates, newsletters, and marketing communications
  
• Comply with legal or regulatory obligations
  
• Collect feedback and improve our services
  

We rely on your consent, contractual necessity, legal compliance, or legitimate interest (e.g., health and safety) as the basis for processing.

5. Sharing Your Information

We will never sell your personal data. We may share it with:

• Our internal teams
  
• Independent Local Teams for in-country arrangements
  
• Emergency contacts or insurance providers (if required)
  
• Your university or employer (if you’re joining via an institutional partnership)
  
• Reputable service providers for analytics or marketing (e.g., Google), in an anonymized format
  

All third-party data processors are required to handle your information securely and in accordance with applicable data protection laws.

6. Your Rights

You have the right to:

• Access your personal data
  
• Correct inaccuracies
  
• Withdraw consent or opt out of marketing
  
• Request deletion or restriction of processing
  
• Request data portability
  

To exercise these rights, please contact us at: hello@outreachoverseas.com

7. Data Retention

We retain your information only as long as necessary for the purposes it was collected or as required by law. We may delete or anonymize data when no longer needed.

8. Cookies and Website Use

We use cookies to:

• Improve website functionality
  
• Track analytics and usage behaviour
  
• Deliver relevant content
  

You can opt out by adjusting your browser settings or using third-party add-ons. We do not store personal data in cookies.

9. External Links

Our website may contain links to external sites. Outreach Overseas is not responsible for the privacy practices or content of these sites.

10. Changes to This Policy

This policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we use your information, please contact:

📧 hello@outreachoverseas.com